Managed Services
Managed Services
Site
☑
Installation and support of network equipment including firewalls, routers, switches, access points and printers
☑
Setup and maintenance of a simple VPN solution
☑
Liaison with The Client’s ISP for internet connection issues
☑
Provision and implementation of a standard Blueblood Systems Policy
Servers
☑
Monitoring and maintenance of servers, including patching, backups, alerting and UPS checks
☑
Systems and data recovery
☑
Management of the removal and/or destruction of hardware
☑
Documentation of systems configuration
☑
Anti-Virus and Anti-Malware software, updates and monitoring
Thin Clients
☑
Monitoring and maintenance of thin clients, including patching and alerting
☑
Installation and setup of new thin clients
☑
Management of the removal and/or destruction of hardware
☑
Documentation of systems configuration
☑
Anti-Virus and Anti-Malware software, updates and monitoring
Workstations
☑
Monitoring and maintenance of managed workstations, including patching and alerting
☑
Installation and setup of new thin clients
☑
Management of the removal and/or destruction of hardware
☑
Documentation of systems configuration
☑
Anti-Virus and Anti-Malware software, updates and monitoring
User Management and Help Desk Support
☑
Creation, removal and maintenance of user accounts and permissions
☑
Management of file and folder permissions for users
☑
Creation, removal and maintenance of user mailboxes
☑
Fixing user errors and mistakes
☑
Mobile device email integration for Apple iPhones and Android devices
☑
Basic investigation of suspicious activities or unexpected software behaviour identified by users
☑
Telephone and email support services during business hours
☑
Remote support where possible and on-site problem resolution as required
☑
Problem resolution for both hardware and software issues
Business Systems Support
☑
Support for business systems outside the Microsoft operating system, Microsoft Office products and Blueblood included software
☑
Development of systems documentation to support the business system and automated or manual processes for deployment of the business system
☑
Development of automated or manual processes for deployment of the business system
☑
Installation of the software application on client servers or workstations, including patches and minor updates
☑
Problem resolution for the specified business systems application in liaison with the business system vendor
Managed Backup Services
xxx☑ Gold 1.5Tb to 3Tb
xxx☑ Silver 500Gb to 1.5Tb
xxx☑ Bronze <500Gb
☑ Manual copy of the first backup
☑ Daily checks
☑ Backup maintenance
☑ System and data recovery
☑
Automatic backup of data to a remote location for:
Automatic Off-site Backups
Workstation Backups
☑
On-site workstation backups
☑
Setup, configuration and documentation of backup configuration
☑
Backup checks
☑
System and data recovery
Account Management
Basic
☑
Initial review of client IT Systems environment
☑
Access to the Blueblood Service Delivery Manager for client communications
☑
A monthly list of service tickets included with the invoice
☑
Regular systems information reporting
☑
An annual strategic review meeting
☑
Service expiry management
☑
Quotation services
Premium
☑
Monthly meetings with the Service Delivery Manager
☑
Provision of detailed monthly service ticket reporting
Other Managed Services
Network Device Monitoring and Alerting
☑
Allocation of a static IP address for each monitored device
☑
Regular polling of the device
☑
Alerting for off-line devices
☑
Investigation and resolution of issues
☑
Development of a self-service remediation plan for after-hours resolution of issues
VoIP Device Support
☑
Diagnosis of issues with phone hardware
☑
Diagnosis of connection issues
☑
Liaison with VoIP phone provider to resolve general service issues
☑
Investigation and resolution of issues
☑
Configuration of new VoIP phones
Service Options Brochure
To download Blueblood's Service Options brochure, please click on the attachment icon to the left.